FAQ Archives

MS365: Change Email Display Name

Access my Email & Office Dashboard

Sign in to your Email & Office Dashboard to manage your email account options and settings. The Email & Office Dashboard is unique to GoDaddy account holders and is the place to change passwords, create forwards, set up email on devices, and more.

Note: You can also sign in directly to your Microsoft 365 or Professional Email account instead.

Sign in as account owner

If you have a GoDaddy account or have access to one as a delegate:

1. Go to your Email & Office Dashboard.

2. Enter your GoDaddy username (or customer #) and password.

3. Select Sign in.

As a GoDaddy account owner, you can also access your Email & Office Dashboard from the My Products page.

Sign in as a user

If you have an email address but don’t have access to the GoDaddy account:

1. Go to your Email & Office Dashboard.

2. Enter your email address and password.

3. Select Sign in.

If you’re an account owner and already signed in to your email, you’ll get sent to the Email & Office Dashboard as a user. To switch from the user view to the account owner view, scroll down and select the link at the bottom of the dashboard.

1. If you’re an account owner, select Manage next to the email address. Otherwise, continue to the next step.

2. In Account information, select Edit.

3. Enter your preferred Display Name.

4. Select Save. It can take up to 24 hours before your new display name shows on sent messages.

design@gracecomputer.net2022-12-13T22:08:59+00:00FAQ|

Sales Tax Exemption: How do I get exempt from state sales tax?

Resale Tax Certificate

In Texas, the sale of a taxable item that is intended for resale is exempt from sales tax. For example, if you operate a shop, you can purchase inventory for the shop tax-free from a wholesaler. This is because you intend to sell the goods to customers and collect the tax on the sales.
In order to purchase resell goods tax-free, you need to provide the seller with a resale certificate. By law, the seller is required to charge you sales tax on the goods if you do not provide a certificate.
In essence, the resale certificate is a guarantee to the seller that you intend on reselling the items meaning the tax will not be collected at the time of purchase.

Non-Profit Tax Exemption Certificate

In Texas, any educational organization can apply for tax-exempt status. If granted,the organization will not have to pay sales tax on products purchased for educational purposes.

(Click for more details and required documents)

design@gracecomputer.net2022-11-16T17:43:28+00:00FAQ|

Microsoft Outlook: How can I save a copy of emails in the mail server ?

In the Tools menu, click E-mail Accounts.
Click View or change existing e-mail accounts, then click Next.
Select your ISP account, and then click Change.
Click More Settings.
Click the Advanced tab, and under Delivery, check the “Leave a copy of messages on the server” check box.
Select one of the following options:
1. Remove from server after x days. E-mail messages are downloaded to your computer but remain on the e-mail server for the number of days that you specify. This is the most common setting for people who want to read their messages at work but also download them for permanent storage on their home computer. We recommend that you choose the smallest number of days that suits your needs. The longer you leave messages on your e-mail server, the greater the risk of exceeding your mailbox size quota. This has become less of an issue recently with larger available hosting packages.
2. Remove from server when deleted from ‘Deleted Items’. E-mail messages are downloaded to your computer but also remain on the e-mail server indefinitely until you delete the e-mail message in Outlook and empty the Deleted Items folder. Just deleting the message doesn’t remove the message from the e-mail server. If you do not select either check box, messages are left on the server indefinitely. You will eventually exceed your mailbox quota. This has become less of an issue recently with larger available hosting packages.
Click OK, and then click Finish.

design@gracecomputer.net2022-11-16T17:43:49+00:00FAQ|

Workspace Email: How to change time zone?

Log in to email.(yourdomainname).com

Go to “Email” tab, in “Setting > Display Setting”

In the tab “Time” choose the time zone you are currently at.

design@gracecomputer.net2022-11-16T17:43:49+00:00FAQ|

Workspace Email: How to add email in Outlook?

design@gracecomputer.net2022-11-16T17:43:49+00:00FAQ|

CPanel Emails: Cannot Send or Receive Email

There are several common reasons for being unable to receive emails when using a webmail client. These reasons include, but are not limited to – temporary mail server problems, exceeded space quota of the email account, incorrect MX records of the domain.

Login into www.mywebsite.com/webmail/ ( “www.mywebsite.com” referring to your website’s url address) and try to send email or receive email.
If this works, it typically is an email client (e.g. Outlook/Microsoft365) server problem or an incorrect setting/configuration, etc.
If your webmail cannot send or receive email, please provide the following information as it will be helpful in troubleshooting your email issue.
1. What is the exact issue you are having with your email and when does it occur? (Please do not use “Email doesn’t work”, since there are a broad number of possible email issues and it will be difficult to help you if we don’t know where to start.)
2. Is there an error message/pop up when you send or receive email? If so, when does this occur? Please provide the exact error message or send us a screenshot of the issue.
3. Is your website currently running? If your website is temporarily down, your email server will not work during that time. If this is the case, we may need to troubleshoot your website hosting server issues. In most cases, both will function properly if the web server has no issues.

design@gracecomputer.net2022-11-16T17:43:49+00:00FAQ|

CPanel Emails: How do I configure Outlook and Outlook Express for my E-Mail Accounts?

How do I configure Outlook and Outlook Express for my E-Mail Accounts?

The following article explains how to download mail from your hostmysite.com account using Microsoft Outlook or Outlook Express.

Outlook

In Outlook, go to the Tools menu and click on Email Accounts.

Select Add a new email account and then click Next.

Select POP3 and then click Next.

Enter your email information:
Your Name: your name
Email Address: the email address the messages will be sent from
Incoming Mail server (POP3): mail.domainname.xyz
Outgoing Mail server (SMTP): mail.domainname.xyz
User Name: the email address used to log into the webmail interface
Password: the password for the email address

Click on More Settings and select the Outgoing Server Tab.

Check My outgoing server (SMTP) requires authentication.

Select Use same settings as my incoming mail server.

Click Ok. Click Next. Click Finish.

Outlook Express

In Outlook Express, go to the Tools menu. Click on Accounts…

A box will appear. Click Add and select Mail.

Enter your name as you want it to appear on your emails and click Next.

Put in your email address, which consists of a user you set up in webmail and @yourdomain.xyz, and then click Next.

Set the server type as POP3.

For incoming and outgoing mail servers, enter mail.yourdomain.xyz (where yourdomain.xyz is your domain name and extension such as .com).

Click on Next.

Enter your email address for the Account Name. Enter the password you set for this account.
Note: Do NOT check the box “Log on using Secure Password Authentication”.

Click Next and then click Finish. After you click Finish, you should see the following window. If not, go to the Tools menu, and click on Accounts. After clicking Accounts the window will appear. In this window, click on your domain until it is highlighted, then click on Properties.

When the next screen appears, click on the Servers tab. Under Outgoing Mail Server, check the box next to My server requires authentication. Click Okay. Note: You MUST do this step so you can send mail from your domain.

Now, you’re ready to send and receive mail. To set up multiple accounts, follow these steps again.

design@gracecomputer.net2022-11-16T17:43:50+00:00FAQ|

Cpanel: How to Check Emails Online Using Webmail?

How do I check my e-mail through a web browser (webmail)?

Cpanel: If your domain name is already propagated, for cpanel free email: yourdomainname.com/webmail

User Name: the full email address (myemail@domain.com).
Password: the password for the email account in question.

In the page that loads next, enter one of the following URLs for the program you want to be able to access.

RoundCube, SquirrelMail or Horde

design@gracecomputer.net2022-11-17T17:30:31+00:00FAQ|

Cpanel Emails: How to Add Email to Android & iOS

You can find your email account’s settings (for example, username, incoming server, and outgoing server) in the following locations:

cPanel’s Set Up Mail Client interface (cPanel >> Home >> Email >> Email Accounts).
The Webmail interface.
The welcome email that your administrator sent you.

Set up your mobile device

iOS

Note:

This guide uses iOS 15 on an iPhone® SE.

Tap Settings. Generally, the Settings icon appears in one of your device’s main screens. The Settings menu will appear.
Tap Mail in the Settings menu. The Mail menu will appear.
Tap Accounts in the Mail menu. The Accounts menu will appear.
Tap Add Account in the Accounts menu. The Add Account menu will appear.
Tap Other in the Add Account menu. The Other menu will appear.
Tap Add Mail Account in the Other menu. The New Account interface will appear.
Enter your account information and tap Next. Enter the following information in the New Account interface’s text boxes:
- In the Name text box, enter the name that you wish to use for the email account.
- In the Email text box, enter your email address.
- In the Password text box, enter the password for the email account.
- In the Description text box, enter a description for the email account.
- Tap Next to proceed to the next screen in the New Account interface.
Use the toggle at the top of the screen to select a mailbox type. Verify all of the information for your account.

Note:

We recommend that you select the IMAP mailbox type. If you select the POP3 mailbox type, the mobile device’s mail client will download all of the account’s email messages, and then remove the messages from the server. You will not be able to access those messages from any other mail client.
Enter the following information in Incoming Mail Server and Outgoing Mail Server text boxes:
- In the Host Name text box, enter the domain for the email account.
- In the User Name text box , enter your email address.
- In the Password text box , enter the password for the email account.
- Tap Next to proceed to the next screen in the New Account interface.
Tap the Notes toggle to disable the Notes application for the account.
Tap Save to complete the account setup process.

Android

This guide was created using Android version 10.0.0 on a Google Pixel™ 3.
You can set up calendars, contacts, and email on an Android device all at once with Exchange ActiveSync. Read our How to Sync Calendars, Contacts, and Email on Android™ Devices documentation.

Swipe up from the bottom of your device and tap the Settings icon.
In the Settings menu, tap on Accounts. The Accounts interface will appear.
Tap on Add Account. The Add an account interface will appear.
In the Add an account interface, tap Personal (IMAP).
In the Enter your email text box, enter your full email address. Tap Next.
Enter your password in the Password textbox. Tap Next. This will open the Incoming server settings Interface.

Note:

Tap the show password icon () to ensure that the password is correct.
Your Username and Password will be automatically filled with your previously entered information.
- In the Server textbox, enter the host name information.
- Tap Next. The Outgoing server settings interface will appear.
Your Username and Password will be automatically filled in with your previously entered information.
- In the Server textbox, enter the host name information.
- Tap Next. The Account options interface will appear.
Enter the following information in the Account options interface. you may set your sync frequency and email notifications.
- Select how often your email syncs to the server from from the Sync frequency menu options.
- To get notifications when email arrives, check the Notify me when email arrives checkbox.
- To automatically sync email for this account, check the Sync email for this account checkbox.
- To automatically download attachments when connected to Wi-Fi, check the Automatically download attachments when connected to Wi-Fi checkbox.
- Tap Next. The confirmation page will appear.
Tap Next. Your mail client is now ready.