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Email Migration Order Form
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Name
Selected Value: 1
One email address per line
(Usually 993 for IMAP)
SSL/TLS Enabled:
Selected Value: 1
One email address per line
Migration Type
To create an email migration order form for transferring email accounts from cPanel to Microsoft 365 (Microsoft Exchange/Outlook), here is a step-by-step guide on what to include in the form:
Backup Emails Before Migration
Downtime allowed (If yes, specify)
Please provide any additional instructions or context that may help with the translation
Terms and Conditions

Term and Conditions:
1. Scope of Service

  • The provider will transfer emails, contacts, and possibly calendar data from the source system (e.g., cPanel) to the destination system (e.g., Microsoft 365) as outlined in the migration request.
  • The migration may not include data such as tasks, notes, or other custom configurations unless explicitly stated.

2. Customer Responsibility

  • Backup: Customers are responsible for backing up all data before the migration begins to ensure data safety.
  • Access Credentials: The customer must provide valid login credentials for both the source (cPanel) and destination (Microsoft 365) email systems.
  • Preparation of Accounts: Customers need to ensure that all email accounts to be migrated are correctly set up on the destination system before the migration begins.
  • Verification of Data: After migration, the customer is responsible for verifying that all emails and data have been transferred successfully.

3. Service Limitations

  • Downtime: There may be temporary service disruptions during the migration process, particularly for large accounts or complex data.
  • Email Size and Quota: Emails that exceed size limits or email accounts that exceed the allocated storage quota on Microsoft 365 may not migrate fully.
  • Data Loss Disclaimer: While every effort is made to ensure a successful migration, the service provider is not liable for any data loss that occurs during the migration process unless caused by gross negligence.
  • Supported Data Types: Certain data types (e.g., shared mailboxes, notes, custom folders) may not be supported or may require additional steps to migrate.

4. Migration Timeline

  • Estimated Timeframe: The migration process will take a specific amount of time depending on the number of accounts and the size of the data, but delays may occur due to unforeseen technical issues.
  • Completion Notification: The customer will be notified when the migration is completed, at which point they can start verifying the transferred data.

5. Confidentiality and Data Security

  • The service provider will maintain the confidentiality of all login credentials and data. They will not retain or use any customer data beyond the scope of the migration.
  • Data is migrated securely, but customers are advised to change their passwords once the migration is complete for added security.

6. Payment and Refund Policy

  • Pricing: The migration service may be billed based on the number of accounts, the size of data, or complexity.
  • No Refunds for Completed Services: Once the migration is completed successfully, refunds are typically not available, unless the service was not delivered as agreed upon.
  • Additional Charges: Any additional work outside the agreed-upon scope of migration (e.g., troubleshooting specific issues) may incur extra charges.

7. Liability and Indemnity

  • The service provider will not be held liable for issues caused by customer-provided credentials, pre-existing issues in the email accounts, or any third-party applications used in conjunction with the email systems.
  • The customer agrees to indemnify the service provider for any claims arising from misuse or unauthorized access related to the migration process.

8. Post-Migration Support

  • Limited Support: After the migration is complete, the service provider may offer limited post-migration support for a specified period, such as addressing any residual data issues.

Scope of Support: The support offered may only extend to the migrated data, not issues related to the configuration or functionality of the new email platform.