GCI-Amazon seller support services:
1. Essential Services
(e.g., listing optimization, keyword research, essential customer support):
Essential Customer Support:
Focus: Basic assistance with routine questions or simple requests.
Services Provided:
Order tracking and status updates.
Assistance with returns and refunds.
Troubleshooting fundamental account issues (e.g., password reset).
Basic information on products and policies.
Simple issue resolution, like missing or delayed packages.
Support Channels: Primarily through email, chat, or automated systems (like FAQ sections
Standard Services
(e.g., listing optimization, customer support, product photography, essential ad management):
Focus: Handling more involved customer issues that require personalized support.
Services Provided:
Assistance with account setup, profile management, and payment options.
Managing more complex product returns, replacements, and exchanges.
Assistance with product warranties, extended guarantees, and policy clarifications.
Supporting customers with membership issues (like Amazon Prime).
Resolving moderate disputes or concerns that might require some investigation.
Full-Service Management
(e.g., end-to-end account management, extensive customer support, advanced ad campaigns, and product image and video creation):
Focus: Comprehensive support for high-value customers or complex issues requiring dedicated support.
Services Provided:
Dedicated account management for business clients or high-spending individuals.
Priority access to support channels and dedicated support agents.
Proactive issue resolution (such as monitoring orders and flagging issues before they arise).
Escalated support for complex account issues, fraud concerns, or high-value disputes.
Concierge services, such as personalized product recommendations or enhanced service options.
The monthly fees for Amazon management services often scale based on the number of products or SKUs a seller has. More products typically require additional time and resources, which can impact pricing. Here’s how it generally breaks down:
Few Products (1-10 products)
Basic to mid-level packages apply, often costing $500 – $3,000 per month, depending on the services.
Moderate Range (10-50 products)
Costs increase as more listings require optimization, advertising, and customer support. Pricing typically ranges between $2,000 and $5,000 per month.
Large Product Catalog (50+ products)
A higher service tier is often required, especially if each product has unique images, listings, and ad campaigns. Depending on complexity, fees here can range from $5,000 to over $10,000 per month.
Service Tiers (3 Levels)
- Basic – Covering essential services like listing optimization, customer support, and keyword research.
- Standard – Including more in-depth support with ad management, product photography, and intermediate customer service.
- Full-Service – Providing end-to-end Amazon management, from product launch support to advanced ad campaigns and extensive customer care.
2. Product-Based Pricing Tiers (3 Levels)
- Small Catalog (1-10 products)
- Moderate Catalog (10-50 products)
- Large Catalog (50+ products)
Each service tier could be adapted for each catalog size, creating a flexible grid of 9 pricing options.
Products | Essential Service (Listing optimization, essential customer support, keyword research) | Standard Service (Basic + ad management, product photography, intermediate customer service) | Full-Service (end-to-end Amazon management, product launch support, ad campaigns, extensive customer care) |
Small Catalog (1-10 products) | $500 – $1,000/month | $1,500 – $2,000/month | $3,000 – $5,000/month |
Moderate Catalog (11-50 products) | $1,000 – $1,500/month | $2,000 – $3,000/month | $5,000 – $7,000/month |
Large Catalog (50+ products) | $1,500 – $2,000/month | $3,000 – $5,000/month | $7,000 – $10,000+/month |